Support
Frequently Asked Questions
Common questions about ordering, delivery, returns and enquiries. Contact us if you can't find what you're looking for.
Orders and accounts
Do I need an account to place an order?
You can check out without an account. Creating one lets you track orders, save addresses and reorder faster.
Can I change or cancel an order after placing it?
Contact our team as soon as possible with your order number. We can usually amend or cancel an order before it has been picked and dispatched; once it has shipped, our Returns & Refunds Policy applies.
Can I get a quotation instead of ordering online?
Yes. Use the enquiry option on a listing, or our contact form, for bulk quantities, equipment and lots, and we will respond with pricing and lead time.
Payments and pricing
What payment methods are accepted?
Accepted payment methods are shown at checkout and may include major cards and other methods we support from time to time.
Do listed prices include tax?
Where applicable, tax is shown separately at checkout or included in the listed price as stated on the product page. An invoice is provided with your order confirmation.
Stock, condition and specifications
What does the condition shown on a listing mean?
Condition, condition notes, warehouse location and lead time are shown on a listing only when that information has been supplied for that item. Contact us if you need more detail before ordering.
What happens if an item goes out of stock after I order it?
We will contact you before dispatch to offer a refund, an equivalent substitute, or to hold the order until stock is available. See our Shipping & Delivery Policy for details.
Delivery
How long does delivery take?
Standard items typically dispatch within 1–3 working days. Equipment, lots and large or palletised items may need freight booking and a longer, individually confirmed lead time. See our Shipping & Delivery Policy.
Do you deliver internationally or arrange freight for large equipment?
Reach out through the enquiry form or contact page with your destination and the item details, and our team will confirm delivery options and cost.
Returns and refunds
Can I return a product?
Unused items in original packaging can usually be returned within 7 days of delivery. Some categories, including clearance stock sold as-is and used consumables, are not returnable unless defective or incorrect on arrival. See our Returns & Refunds Policy.
How long do refunds take?
Approved refunds are issued to the original payment method, typically within 5–14 working days of the return being received and inspected.
What if my order arrives damaged or incorrect?
Notify us within 48 hours of delivery with your order number, photos and a description of the issue, and we will arrange a replacement, repair or refund.