Returns & Refunds Policy

Return window

Unused, resalable items in their original packaging can be returned within 7 days of delivery, provided the order reference is quoted. Equipment, lots and made-to-order or custom-sourced items are returnable only where agreed in writing before dispatch.

Items that cannot be returned

• Products installed, used or altered after delivery.
• Clearance stock sold as-is where the listing states the item is non-returnable.
• Opened consumables, seals, gaskets, electricals and safety-critical parts, unless defective or incorrect on arrival.
• Items without their original packaging, labels, accessories or documentation.

Damaged, defective or wrong items

Check the shipment against the invoice on arrival. If an item is damaged, defective, missing or does not match the order, notify us within 48 hours of delivery with your order number, photos of the item and packaging, and a description of the issue. We will arrange a replacement, repair or refund once the claim is reviewed.

Return conditions

Approved returns must be unused, in their original packaging, with all accessories, manuals and freebies included. We may refuse a return that does not meet these conditions or that is reported outside the applicable window.

Refunds

Approved refunds are issued to the original payment method, typically within 5–14 working days of the returned item being received and inspected. Freight, handling and any payment gateway fees are non-refundable unless the error was ours.

Return logistics

Once a return is approved, we will confirm the drop-off or collection arrangement. Return freight is charged to the customer unless the fault is ours.

Exchanges

Exchanges for the same item are offered where stock allows, subject to the conditions above.

Need help with a return?

Contact our team with your order reference at sales@engineerparts.com or call +971 50 601 8048, or message us on WhatsApp. Your statutory rights under applicable consumer protection law are not affected by this policy.